Blog / Business / business software

5 Best Software Solutions for Logistics Business

  • Rating — 4.7 (24 votes)
  • Updated on September 09, 2019
  • Read —
    6-7 minutes
Solutions for Logistics Business

Today’s logistics businesses face many challenges. The demand for delivery services is constantly growing, customer expectations are higher than ever before, and the competition is becoming tougher and tougher every single year. Why is it so? The answer is simple: digitalization.

Adoption of the new technologies raises the industry standard. It allows logistics companies to deliver goods faster, coordinate supply chain better, manage transportation more effectively, and, ultimately, offer a  more delightful customer experience. And the numbers speak for themselves. The global digital logistics market is expected to hit nearly 20 billion U.S. dollars by 2025. To compare, this figure is twice as big as it was in 2017 (11 billion U.S. dollars).

In this article, we will discuss the most useful software solutions for companies operating on the logistics market. Each of them will undoubtedly help you take your logistics business to the next level and, as a result, let you leave your rivals behind.

  1. Warehouse Management Software
  2. Transportation Management System
  3. CRM system
  4. e-Learning platform
  5. Task management software

Warehouse management system

Warehouse management system

In logistics, everything starts in a warehouse. This stage covers a variety of operations, from inventory to storage, and most of them could be fully or partially automated. Actually, many modern logistics companies already use some kind of warehouse management software (WMS) because it’s just impossible to control such a huge number of processes without any technological support. Hence, it’s the level of adopted innovations that usually makes the biggest difference and creates a competitive advantage for a particular enterprise. What is an inventory management system?

Depending on your business needs and requirements, you can either develop a standalone WMS or build an enterprise resource planning (ERP) software with the warehouse management system embedded into it. But no matter what option fits you best, you’ll probably want to include the following basic features in your custom solution:

  • Inventory tracking: to help warehouse workers find all necessary products easily.
  • Storage optimization: to ensure that inventory is allocated in the warehouse facilities in the most optimized way.
  • Integration with third-party systems: to allow your WMS to “communicate” with other solutions, for example, a transportation management system.
  • Pick-to-light functionality: to help warehouse workers locate the products quickly.
  • Automated documentation: to generate and send necessary documents automatically (for example, bills-of-lading, invoices, etc.)
  • Analytics and reporting: to help the company’s management control the performance and spot the bottlenecks once they occur.

On top of that, logistics companies can take advantage of augmented reality and IoT technologies. It can be anything from a load optimization application to a free space calculator.

Wondering how AR can help you cut costs and improve efficiency? Read this article:
How to Use Augmented Reality in Logistics

Transportation management software

Transportation management software

Transportation management software (TMS) is another must-have solution for any logistics business that provides delivery services. Simply put, it’s a platform that helps the company’s management set the workflow and optimize the processes related to its transportation fleets.

Like WMS, transportation management software may be either a separate system or a part of a multi-functional solution such as ERP or a supply chain management system. The main purpose of any TMS is to make a shipment process more efficient and, as a result, reduce expenses associated with it and serve the customers better. But to be more precise here is the typical functionality that most transportation management systems include:

  • Planning and route optimization: to create the most efficient scheme in terms of costs, distances, and requirements, taking into account specific parameters.
  • Tracking and visibility: to allow both the company’s management and customers monitor the execution of orders in real time.
  • Transport intelligence and reporting: to send customers regular reports with freight data that allow them to spot any discrepancies.
  • Automation of follow-up operations: to reduce the risk of human error, for instance when issuing invoices, and save time.

It’s worth mentioning that there are hundreds of TMS types, from the most advanced to the simplest ones. So such a solution may be also suitable for businesses that do not focus on logistics but have some basic transportation needs.

TMS and FMS:

Keep an Eye on Your Vehicles on the Way

CRM system

CRM system

Any business that interacts with customers needs a customer relationship management (CRM) system. In general, such systems help companies improve customer satisfaction and allow their sales and marketing teams to work more productively. As we mentioned earlier, the logistics market is quite competitive. So for logistics businesses, winning customers’ hearts is especially important.

Typically, a CRM solution contains a set of tools and functions that are aimed to manage sales pipeline and optimize customer service. Speaking about a CRM for a logistics company, it may include, for example, the following components and features:

  • Comprehensive customer database: to have all customer information in one place (for instance, contacts, interactions, service history, current orders, payments, etc.)
  • Routes planning tools: to help a sales team process orders and build optimal routes quickly.
  • Sales process management: to automate sales processes and make customer experience more personalized.
  • Advanced analytics: to allow a marketing team to learn from customer behavior and tailor marketing campaigns accordingly.

Of course, the above list is not exhaustive. We recommend you to opt for a custom CRM solution rather than ready-made software to be able to add all the functions you need.

Want to build an Uber-like application for logistics? Find more information in this article:
Uber for Logistics

e-Learning platform

e-Learning platform

Logistics businesses usually need a lot of employees: warehouse workers, drivers, administrative staff, etc. That’s why the hiring process is always active. At the same time, most logistics processes are quite complex and every company has its specifics. So new people need to get at least basic training before they start performing tasks. Otherwise, you may end up with dissatisfied customers and even fines.

On top of that, according to the study by PWC, nearly 50 percent of top executives of transportation companies believe that the main reason for innovative attempt failures is the lack of training. So to make the adaptation easier for newcomers, you may consider developing a custom educational platform tailored specifically to the needs of your business. Such a platform may contain:

  • Courses
  • Workshops
  • Studying programs for each position
  • User profiles
  • Assessment tools
  • KPIs

It will allow you to quickly train your staff and ensure that all of the employees are qualified enough to deliver high-quality services.

Task management software

Task management software

Most logistics operations require communication and coordination among many people. To deliver goods on time, a lot of employees make their input. That’s why streamlining the whole process, from the moment such goods arrive at a warehouse to the moment when customers receive them, is just impossible without automation of task assignment.

Task management solutions are something logistics companies use to make collaboration among different employees easy and effective. For instance, such solutions allow users to create tasks, assign them to other people, monitor the performance, get notifications once a task is completed, etc. In addition, a task management system may be integrated with third-party solutions such as a corporate chat. This will make internal communication in your company even more convenient.

The bottom line

Nowadays, technologies have a significant impact on all industries and logistics is not an exception. Hence, to make your business grow and thrive, owning some storage facilities and transport is not enough. You also have to think about optimization of processes, setting efficient workflow, enhancing management of warehouse and transport operations, and so on. The logistics market is indeed active and saturated with participants. But different software solutions tailored specifically to the needs of your business will for sure help your company improve customer experience and stand out from the crowd.

Already have an idea of a solution for your logistics business?

Comments (3)

Leave a comment

Leave a Reply

Jan 20, 2020 at 2:04 PM

Here interesting niche of post not about Freight. This needs to be shared so that many readers could be enlightened about the latest technology.

Oct 09, 2019 at 2:40 PM

I have been working with warehousing distribution services and the results have been very helpful.

Transport Management System
Jun 18, 2019 at 2:13 PM

Adoption of the new technologies raises the industry standard. It allows logistics companies to deliver goods faster, coordinate supply chain better, manage transportation more effectively, and, ultimately, offer a more delightful customer experience.


Related services


All articles Business Company News Marketing Tips StartUp App Ideas Tech UI and Design

People are talking about

Similar Blog Articles

hand with phone


How Much Does It Cost To Make a Starbucks-like App?

Just image your restaurant is full of quest. Everyone enjoy the atmosphere and restaurant service, the staff running like clockwork. Sounds like a dream? Maybe, but to make it true the delicious food is not enough you should involve your customers and improve your service in different ways. More and more often people prefer contactless...

Rating — 4.9 (43 votes)
product roadmap


Product Roadmap: What It Is and How to Build One

To make a brilliant app idea a reality, you not only need a bunch of professional programmers. Organizing teamwork and establishing effective communication are equally important aspects that have a significant impact on the final results. This is especially applicable if you plan to build a complex solution and a development process is expected to be...

Rating — 4.9 (14 votes)


How to Effectively Solve the Vehicle Routing Problem

A vehicle routing problem (VRP) isn’t a brand-new issue faced by businesses dealing with last-mile delivery. It goes back to the mid-20th century and was first described in the context of petrol deliveries. At that time, business managers along with mathematicians were applying manually calculated route optimization algorithms to find the most optimal set of...

Rating — 4.9 (20 votes)

You've got
a project in mind

What's next?

Send us a message with a brief description of your project.
Our expert team will review it and get back to you within one business day with free consultation and to discuss the next steps.


Nothing can be better than getting a review from our happy clients
who recommend us and trust us their business.

GBKSOFT’s performance has been very strong. We've referred them twice, which says all anyone needs to know about them. A referral is the ultimate signal we can give that these guys are great. Strong
I’ve been using GBK Soft for the past 3 years and they have been great. Communication is unparalleled to other app development companies. I’ve continued to return to them to improve my iOS app countless times and I will continue to do so in the future. I highly recommend this company! Improve
GBKSOFT did a good job to manage the project. They put in a good effort to communicate with us and make it easier for us to communicate with developers. Good Job
They proved to be very good and they’re very reliable as well. They are quite conscientious. They will go the extra yard to make sure we're happy. Reliable
My Project with GBKSOFT gave me the ability to develop my software while keeping a busy schedule. Ana, who was my project manager, was very professional and was always understanding of my vision and what I wanted. I would recommend GBKSOFT again to any other company or person who has a vision for their web application. Thank you GBKSOFT! Recommend
I think they do great work. I haven’t yet given them something that they were unable to do. Great
They write clean code, adhere to deadlines, and communicate extremely well. I strongly recommend anyone from the GBKSOFT agency and hope to work with them again myself. Clean Code
Gireesh, USA
One word...EXCELLENT.
Very well thought out and articulate communication. Clear milestones, deadlines and fast work.Patience. Infinite patience. No shortcuts. Even if the client is being careless (me). The best part...always solving problems with great original ideas, especially with this strange project where we are making up new words every day!
More good work from team GBKSOFT. All well executed. The support within GBKSOFT is excellent. Communication is good too, spoken English as well as written. Support

GBKSOFT Walk of Fame