Real estate is considered to be one of the most successful business industries in the world. Realtors sell so many houses and apartments that it seems that they do a perfect job and experience no issues. But in fact, it is not quite true. Apart from challenges caused by the pandemics and economic deterioration, most real estate agencies struggle because they lack specific technological tools to streamline their work processes, unload employees, and boost sales.
Let’s take a quick look at the statistics demonstrating how real estate agents and technologies are related. Here are some facts worth of attention:
As you can see, some tools and technologies are rather popular among real estate agents. But what if we tell you that what you already use may not be enough? What if there exists something better like all-in-one software for effective communication, data organization, and processes automation? And that software is a custom CRM for real estate.
In this blog post, we would like to discuss with you some common challenges every real estate agency experiences, ways how these challenges can be eliminated by custom software, and how and at what cost a real estate agency can build a custom CRM system.
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The true power of custom real estate CRM
To begin with, let’s talk about the role of technology in real estate. After taking a look at statistics overview, we discovered that real estate will bring around $12,6 billion to management software by 2025. This information proves that there is a growing demand for real estate software, including CRM systems. Business owners became more aware of digital transformation and the power it brings to their companies.
In case you still have any doubts whether it is a good idea to invest in custom CRM development, you probably don’t know how this software can be used to your advantage. Here at GBKSOFT, we had several clients naming the same issues. Specifically, their real estate agencies suffered from:
- Ineffective manual processes and employees overload;
- Numerous human errors keep constantly happening;
- Poor customer service because some of the client requests get lost;
- Disorganized data leads to loss of documentation;
- Inefficient collaboration of departments.
Some of our clients tried to address all these issues using different ready-made solutions, but they didn’t offer processes unity and turned workflow into something rather messy. We will talk about the flaws of ready-made solutions a little bit later, and now let’s finally discuss how custom CRM for real estate can become your game changer. Let’s see what processes it can drastically improve.
Create a pipeline of potential customers
When it comes to working with potential clients, CRM proves to be the most effective tool. Thanks to custom CRM, real estate agents can keep information about every potential client in one place and access it anytime to interact about emerging opportunities.
When all the information is safely stored and well organized, it gives you a chance to initiate better marketing campaigns. And thorough analysis of all that information helps identify client preferences and behavior to improve your selling strategy.
Improve invoicing and billing management
In 2021, it is no longer efficient to have a separate system for managing billing and invoicing. Custom CRM systems can process client requests, help your employees provide clients with all necessary financial documentation, and even collect all invoices and bills and link them to clients’ profiles. This means that no information will get lost and handling billing requests will be a much easier process.
Manage commissions of real estate agents
For a growing real estate agency, it is crucial to ensure that all real estate agents get fair commissions for their job. And CRM can become a rather helpful tool to manage commissions on a regular basis. Using a CRM system, agents can add information about their recent deals and new leads, insert all the necessary information and wait for their reward. It’s as easy as ABC, and yet it promotes employee motivation and engagement.
Perform advanced property management
It is hard to stay in control of all property objects your agency sells. Therefore, you need a reliable tool for managing property, add crucial notes and information, and even create property groups. With CRM, all these tasks can be automated to the fullest. The real estate CRM has a range of tools that let your agents:
- Create separate property files and accumulate all information in one place to edit and update it in the future.
- Filter property objects using advanced search and find any necessary records in no time.
- Group property objects according to certain criteria to offer more similar options to clients.
- Add tasks, deals, images, and even videos showcasing the property to use all that information for presenting the property to clients.
- Manage property owner files, insert, edit and access all contact information, and even schedule e-mail marketing campaigns or perform effective communication.
- Centralize and improve management of properties located in different places.
Eliminate all booking errors
Surprisingly, many real estate companies perform booking manually these days. So all information about the booking can be found only in a notebook of a certain agent. But what if there is a situation where there are two bookings of a single unit? This can lead to financial losses and a decreased level of customer satisfaction. Refunds, lost deals, and even bad reviews – all these things can influence your business reputation. And you definitely do not want that.
Therefore, it is important to organize automated bookings as soon as possible. Thanks to the custom real estate CRM, booking will no longer be a headache. You just create a list of areas and properties, book a certain time frame and forget about confusing situations once and for all. All booking details will be saved and accessed by other agents so they can keep them in mind while creating their schedule.
Improve analytics and forecasting
We couldn’t emphasize enough how helpful advanced analytics and forecasting can be. Real estate agencies depend on client demands, but what’s even more significant is creating that demand and market trends. With a CRM system equipped with forecasting and analytical tools, any agency can boost its business and generate more revenue. Here is how you can make use of the aforementioned features:
- Analyze your payments and revenue streams;
- Analyze your maintenance cost and overall agency expenses;
- Forecast future revenue and expenses using different methods;
- Forecast your budget and make data-driven decisions on how to spread it;
- Analyze different data related to properties, clients behavior, sales pipelines, all closed and possible deals, and many more.
Why a ready-made CRM is not enough for running a successful business
By now, you may be very interested in custom CRM development, and yet you may have some doubts about it. After all, there are so many great ready-made CRMs like Zoho, Pipedrive, Close, or The Wise Agent on the market. So do you really need to invest your time and money into something so serious as real estate software development?
It would be unfair to say that every company needs a custom CRM, because in fact small agencies can successfully work using ready-made solutions. They are easy to integrate, they offer a certain level of customization, and employees can master them effortlessly.
But if you own a large agency that is supposed to grow in the near future, then custom CRM is a must for you. Custom solutions are more scalable, adaptable to your business processes and easy to integrate with other solutions used by your employees. Speaking about ready-made CRMs, they may lack a lot of options that you need. On top of that, they may have the following cons:
Must-have features of CRM for real estate
Now that you know about all the cons that off-shelf CRM for real estate has, chances are you started considering custom development. And the first and foremost thing you need to think about is a functionality you would like to implement in your custom CRM.
Therefore, the GBKSOFT team decided to share with you our own list of must-have features for the real estate CRM. We have implemented them in many custom solutions and our clients got back to us with positive feedback. So, without further ado, let’s take a look at all of the features.
Custom CRM development and delivery with GBKSOFT team
Here at GBKSOFT, we offer high quality development services with a little bit of extra. So in case you decide to go with our team, we guarantee holistic market research that will help you identify the best feature set, the most suitable tech stack, and the best third-party services that your CRM for real estate should have.
We also offer a Discovery stage that helps you to polish your ideas and CRM requirements, and get well-written technical documentation, such as specifications, project vision, project roadmap, wireframes, and even a creative design concept.
Together with GBKSOFT, you can complete development of a custom real estate CRM system from scratch, following the defined requirements. Once it is done, we help you with integrating your CRM into your workflow and we can even conduct training sessions with your employees to teach them how to use your new CRM. And last but not least, we can ensure your CRM maintenance after the implementation. So all future improvements, the expansion of the feature set or even cloud migration can also be completed by our team seamlessly.
Our team has all necessary specialists to develop custom CRM among which there are:
- Business Analysts who perform the discovery stage and explore possible development risks;
- DevOps specialists who help with system administration;
- Software architects who make different elements of a CRM system work together perfectly;
- Front and back-end developers who write clean code and perform integrations;
- QA specialists who complete manual and automated testing;
- Designers who create a unique and user-friendly look of your CRM;
- Scrum Masters who manage the project and are responsible for communication between you and all team members.
Since our team delivered several CRM systems for real estate companies, we can easily integrate the following industry specific features into your future solution:
- Tools for advanced property management;
- Lead tracking and management options;
- Functionality for billing and invoicing;
- Marketing tools for your promotional campaigns;
- Task management options;
- Powerful analytics;
- Feedbacks and reports visualization;
- AI-powered chatbots or other options;
- Live streaming for effective onboarding and corporate education.
Real cost of custom CRM development
Custom CRM development is a costly venture. And if you are still wondering how much money you actually need to build a feature-rich solution from scratch, then the chart below will be of use to you:
|Technical specialist||Type of employment + price|
|Dev duration||4 months (depending on the CRM complexity)|
As you can see, you need to be ready to pay $50,000 per month for development and the average duration of your CRM creation can be up to 4-5 months. You will also need a range of technical specialists to complete your project, so it is better to hire a cohesive team like GBKSOFT where there are all required technicians.
The development cost may seem enormous, however, there is one more way to get a great CRM and reduce your expenses. You can consider MVP development that will require less time and money and will give you a chance to improve your CRM and expand its feature set in the future. MVP is a great way to try out a custom solution and see how it influences your business.
All in all, custom CRM is a must-have tool for a successful real estate agency. The true power of a custom CRM is that it is tailored to meet your particular business needs and address your unique challenges. Thanks to this solution, real estate agencies can transform their workflows, speeding up operations and making them easier and more productive.
And what’s more important, a custom CRM can make your business approach more client-oriented which leads to increase of sales and revenue, improvement in customer retention and satisfaction rate. If you’ve made a final decision to build your own CRM for real estate, don’t forget to incorporate a wide feature set, preserve high security standards, and think about mobile optimization, of course.
It is not an easy task to develop such a complex solution for business, so choose a technical partner like the GBKSOFT team that has experience in building CRMs for real estate and offers high quality services at reasonable prices. And remember, a custom CRM is an investment in the future of your real estate business which will pay off really fast. As of now, CRM pays back $8,71 per each dollar spent on it.