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POS System as a Centerpiece of Successful Ghost Kitchen

  • 14-15 min read
  • December 22, 2021
  • 👍 Rating — 5 (4 votes)

We would not lie if we said that such applications as UberEats, GrubHub, DoorDash, Deliveroo and others changed our eating habits. People constantly order food and in times of pandemics, the number of the regular orders keeps growing. For example, last year, food delivery revenue in the US was $26,5 billion, and the number of people who ordered meals  using the apps mentioned above was about 111 million. And here is how the revenue is expected to grow in the upcoming years:

revenue numbers

Also, Euromonitor predicts that a ghost kitchen business model can become a $1 trillion global market by 2030. At the moment, there are 1,500 ghost kitchens in the US, 7,500 in China, 3,500 in India, and only 750 in the UK.   

Isn’t it impressive? This statistic proves that a business model called ghost kitchen or cloud kitchen (when there is no physical space for dining but there is a delivery) prospers. But as we know, even the most successful business has its challenges. And in the case of a ghost kitchen restaurant, the main challenge is arranging an effective order management process and constantly improving the service quality. 

Although there is no magic wand able to do the trick and eliminate all productivity issues, there is a piece of software that can transform any cloud kitchen. This application is a POS for ghost kitchen, and in this post, we will tell you everything about it. We will describe how you can develop custom and feature-rich POS, why it is so necessary to have it, and what value it can bring to your business. So without further ado, let’s delve into this topic. 

Top 5 solutions for effective ghost kitchen management

To begin with, we’d like to speak of those who use cloud kitchens. They are mainly delivery-optimized restaurants that use online food delivery platforms, caterers, meal prep companies that do not need permanent kitchen space, packaged food producers, and companies interested in food product testing. As you can see, the list is pretty solid. 

These days, most cloud kitchens use holistic systems such as POS, kitchen display systems replacing paper tickets, routing managers, and electronic terminals. However, those systems are not enough. And while POS remains a centerpiece of any ghost kitchen, other solutions that are essential for proper business management. We will provide you with some crucial highlights on each of them. 

top 5 solutions


App for ordering
any restaurant that offers delivery services knows how important it is to have a user-friendly mobile app designed specifically for ordering meals. Your ordering app should include not only all menu positions with pictures and descriptions but also offer some promotions, loyalty bonuses, advertisements, and feedback options. In such a way, you can become closer to your customers and explore their demand and preferences. Don’t forget to integrate a convenient payment gateway so that the clients can pay for their orders right in the app. 
Solution for inventory control
basically, it can be an inventory system able to automatically track your stock level, organize all inventory data and generate holistic reports. Thanks to such systems, cloud kitchen managers can track food stock levels and get notified when the stock is running low. A reliable and feature-rich inventory system can save your costs and keep stock turnover at a high level. No more food waste and product shortages when dealing with the huge influx of orders!
Production planning
to make the work of your smart kitchen employees easier and more organized, it is preferable to get production planning software. It can help you make personal meal preparation plans, schedule tasks properly, create purchase lists based on your stock level, create fully calculated bills-of-materials, turn them into purchase orders, and finally email or text your purchase orders to your suppliers directly.
Procurement management
procurement is an important part of every ghost kitchen. By having an app for procurement management, you can get data-driven suggestions, automate purchase orders, improve order management, establish fruitful cooperation with suppliers, keep purchasing history in one safe place, and even standardize order lists.
CRM system
it is hard to imagine a customer-oriented business without a CRM system in place, used for collecting customer information and insights, organizing all internal data and documentation. CRM is a powerful tool that you should not neglect as an owner of a ghost kitchen business.
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Good to know
Many food-delivery restaurants invest in mobile applications. Check out what apps they choose and what real business advantage they get from building custom mobile solutions in our informative blog post here

POS system: #1 software for your business

As you can see, many solutions can help you boost your business productivity. But the first and most important software that every ghost kitchen requires is a point-of-sale (POS) system. The thing is that most ghost kitchens host several restaurants under one menu, which can be challenging in terms of combining everything under one ticket. Typically a ghost kitchen accepts numerous orders from different online food aggregators, and at the same time, it can have its own website or mobile app for ordering food. So you can only imagine the influx of order and mix-ups that can happen during the work. 

Thanks to the POS system, your ghost kitchen employees can manage all direct and third-party delivery orders easily. On top of that, manual order-making and human mistakes can be forgotten once and for all. POS systems can automate dozens of cloud kitchen operations, process and store important data, and even improve the customer satisfaction rate. 

When it comes to POS system development, many business owners get stuck because they do not know which solution to choose. Basically, there are several main types of POS: 

  • Mobile POS system that is always at your hand; 
  • Cloud-based POS system that is highly scalable;
  • Open-source POS systems where interface can be customized to suit your business and highlight your brand through a custom design; 
  • Omnichannel POS allows you to operate business on several platforms and use the solution online and offline. 

The most effective solution of all would be a cloud-based POS since it is safe and can be accessed from any device. Also, it is constantly updated, all the data is synced and uploaded to cloud storage so nothing will ever get lost. By investing in cloud-based POS, you can be sure that this solution will serve you for many years to come and that it will grow together with your business. 

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Additional info
Our experts have already covered all aspects of POS types and their development. So if you would like to dig deeper into this topic, it is highly recommended to read this article full of business insights. 

How POS streamlines operations

It is hard to underestimate the power of the POS system for ghost kitchens. This is a universal solution capable of many things, one of which is the improvement of your business profitability. Let’s take a closer look at the operations that cloud kitchen POS streamlines. 


Ordering from multiple brands
cloud kitchen POS lets your clients order meals from different brands in one order. It is a win-win situation for both you and your clients since they have a variety of choices, and you get great revenue for delivering what your clients want.
Centralized order management
all customer orders will be placed in one POS system, making it easier to manage those orders, collect customer data, and push the orders to the nearest kitchen to speed-up the preparation and delivery time.
Easy order assignment
your POS system can assign that order automatically to the kitchen outlet as soon as your client completes the order. Thanks to this optimization, you can get and process more orders without sacrificing service quality.
Improved revenue visibility
with the POS system, you can check out every transaction that was performed in a day, week, or month. You can compare your weekly incomes, check if they meet your initial sales goal, and correct your strategy before influencing your business revenue.
Build and update menus fast
a POS system allows you manage your menu effortlessly and ensure that all changes made to the menu are automatically sent to your kitchen outlets and seen by the employees.
Make use of all your data
with the point-of-sale app, all your information is only a click away! You can check your sales data anytime, aggregate the data from delivery apps, and compare all valuable insights effortlessly.
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Must-have features of dark kitchen POS

By now, you may be interested in POS software for your cloud kitchen. However, you may still feel a little bit lost and do not know exactly what feature set to consider for your solution to make it extremely helpful for your business. Our team has worked on POS systems for cloud kitchens and is ready to share with you our list of must-have features that can spice up your POS. 

top POS options


Accounting and payment management
make sure that your POS has card payment integration and features that make split and separate checks, commissions, and discount management possible. Also don’t forget to incorporate features for tips and refund management.
Advanced analytical tools
thanks to these tools, you can easily perform demand forecasting and export the results into files of different formats to analyze and compare them and make data-driven decisions.
Reporting tools
when it comes to reporting, the most important reports your POS system can provide you with are related to sales and taxes. It is convenient to have a reposting option, since all the information is stored in one place that is very secure.
Employee management
with this option, you can easily control login and access permissions, create employee schedules, track working hours, and handle employee payrolls using one single system for all. Also, a POS system can include a training mode that makes onboarding quite a seamless procedure.
AI-powered options
AI can help your POS gather all data about supplies, customers, top and least selling meals and use that data to generate precise suggestions that can help your ghost kitchen increase your profit and avoid any losses.
Inventory mangement
it would be a great idea to add this option to your POS system that will be able to perform barcode scanning, stock management, categorization of products, alerts sending when the stock is low.
 

Build a POS for ghost kitchen with GBKSOFT team

When it comes to POS development, the GBKSOFT team can be rightfully called a real expert. For more than 10 years in business, we have been helping dozens of companies perform a digital transformation. And many of those companies came to GBKSOFT and requested POS development. Here is a full list of the services we offer: 

  • Custom and mobile POS development;
  • Development of SaaS POS system;
  • Modernization of your current POS system;
  • Integration of your custom POS with your other solutions.

So as you can see, we can help you with many tech-related aspects. While building every POS system for cloud kitchens, we pay special attention to pre-development research, technical documentation, functional and non-functional requirements.

Security and industry standards are our top priority. You can be sure that your POS will be GDPR-compliant and meet Payment Card Industry Data Security Standard. Since many employees can use POS solutions, we also take care of POS data protection, proper two-factor authentication, and a strict password policy is a must. 

POS development steps

To build a custom POS for ghost kitchen, you will need several technical specialists who will be responsible for different development steps: 

  • Business analyst who will complete the Discovery phase, define possible development risks, and write all technical documentation including specifications, project requirements, and project estimation. 
  • UI/UX designer who can create a visually pleasing and highly intuitive design concept. Our team will provide you with several mockups and prototypes so that you can make a final decision. 
  • Front and backend developers who will write high quality code, perform integration of third-party services and APIs, and make sure that your POS has every feature you requested. 
  • QA engineers will be responsible for manual and automated testing to detect even the smallest imperfection and fix it immediately. They will also check if your POS is highly secure and if any loopholes 
  •  should be covered. 
  • Scrum master who is in charge of project management. The main goal of Scrum Master is to preserve the deadlines, make sure that there is enough progress made during sprints, and that the budget is not exceeded. 

Apart from these core specialists, the GBKSOFT team can offer you software architects, DevOps and even marketing specialists. Our team will also provide training sessions so your employees can learn how to use a POS system effectively. 

At the moment, our team works on a brand new custom POS system for ghost kitchen that will be an easy-to-use solution built using React.js and Node.js. That POS system will be compatible with brands, menus, locations and also fully integrated with the online ordering. We have written detailed specifications that will allow us to implement all necessary features step-by-step and deliver a holistic POS system fast. 

So in case you already have a POS idea in your mind, don’t hesitate to get in touch with us to shape it and initiate the development. With GBKSOFT, it will be a seamless process. We can easily implement the following features in your cloud kitchen POS: 

  • Barcode and QR code scanning;
  • Secure and convenient payment gateway;
  • Advanced analytics powered by AI;
  • Custom order making; 
  • Holistic reporting to check your productivity;
  • Stock level monitoring; 
  • Employee management and performance review;
  • Mobile optimization;
  • Trendy and user-friendly design.

The real cost of POS development

By now, you may be wondering how much money you actually need to develop a custom POS system for your ghost kitchen. Well, everything depends on the overall complexity of the POS system, the composition of your development team, and type of cooperation model. In general, you should be prepared to pay a monthly check of $50,000. Usually, the MVP POS development takes 4-6 months, however even this term can be prolonged if your project is huge and complex. 

Speaking about specialists, you will probably need a business analyst, software architect, designer, several back-end developers, several front-end developers, and a QA engineer to perform manual and automated testing, Scrum Master, and also DevOps specialist. This is a standard team composition if you choose to cooperate with the GBKSOFT dedicated team

We also offer different cooperation models. For example, you can hire only several specific technicians to expand your in-house team and complete POS development. This cooperation model is called team extension, and it turned out to be very effective for many of our clients. Since we have a solid experience in team augmentation, we can integrate our technicians into your team seamlessly and speed up the development process. 

A POS system, also known as point-of-sale, comprises hardware and software that help customers make payments for service or goods, and business owners track all orders. However, modern POS systems go beyond just basic features and include numerous options to streamline delivery order management, online ordering, consolidate order reporting and many more.
The cloud kitchen business model has many advantages. There are lower operational costs, optimized delivery services, focus on cooking quality and better customer service, fast growth and flexibility in terms of changes of business concept.
Most cloud kitchens use software that makes their work more efficient; however, there are still some challenges that the software cannot eliminate. The list of these challenges includes:
– A geographic location that can limit your client base;
– Dependence on third-party deliveries;
– Low brand recognition;
– Only online brand visibility.

To summarize

Cloud kitchen management is not an easy task, however, there is a way to make it a pleasant routine. You need to get all necessary solutions for your ghost kitchen and start actively using them. Among these solutions, there should definitely be a POS system full of useful features. We’ve covered all the necessary information about POS development, so now it is the right time for you to consider all aspects and make a final decision. 

POS can not only become your biggest business helper but also grant you a certain competitive advantage. These days people often order meals from delivery-only restaurants, and the competition between them gets really tough. Therefore, ghost kitchens should strive for better productivity and minimize even the slightest chance of mistakes. And that is exactly when the POS system can come in handy. 

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Creator

I am mainly focused on enterprise mobility and digital business transformation, and highly curious about all emerging tech trends. Before writing about any topic I try to find answers to a lot of questions and perform serious fact checking.
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