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Must-have HR tool in 2021: an App for Employee Experience Managers

  • 11-12 min read
  • July 15, 2021
  • 👍 Rating — 5 (6 votes)

Employee satisfaction is one of the key factors of any business’s success: motivated employees work more productively and tend to stay with the same company longer. According to the Gallup research, an alarming 70% of the US workers are not engaged enough, leading to lower productivity and, therefore, to potential financial losses. 

In 2021, there is a solution to that. Various business management software proved themselves as powerful tools, and employee experience apps are an efficient way to improve your team’s productivity. 

So in this article, you will find out what employee experience software is, what features it has, how to develop such an application and how much it costs. 

What is Employee Experience?

Employee experience (EX) starts with the first employee interaction with a company as a candidate and lasts for as long as he or she stays with a company. Employee experience management aims to provide a positive experience to employees, which results in a higher degree of customer satisfaction. Only committed and enthusiastic team members can create a desirable customer experience and maintain a positive company image.

EX is more than just some employee perks, such as a free gym membership. It’s about the company’s management, workplace, and even software tools they use during working hours. In simple terms, if you want to improve your employee experience, you need to optimize every tiny thing they interact with. And that’s where the employee experience manager and employee apps would be very helpful.

A lot of top companies actively invest in improving employee experience, among them are Facebook, Google, Apple, LinkedIn, and Airbnb. In case you’d like to follow their example, it’s time to implement their best practices in your company as well!  

Employee Experience Manager vs. HR Manager

Employee satisfaction does not fall within the competence of the HR department. The Employee Experience Manager is the one who is in charge of attracting and retaining talented employees. This can be achieved not only by providing competitive remuneration but also by appraising employees to make them feel recognized. 

The main responsibilities of the employee experience manager include organizing training sessions, arranging rewards programs, creating feedback surveys, and any other activities that are aimed at enhancing employee engagement with their jobs. Often these responsibilities are carried out by the human resources department. Regardless of whether there is an employee experience manager position in a company, you can’t deny that employee satisfaction is extremely important for any business.

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Do you know?
There are other tech solutions HR managers employ to automize some processes. The most popular one is a job board.

Employee Apps for Employee Experience Improvement

An Employee App is a relatively new solution, but thousands of companies have already noticed benefits from using it. The objectives you can tackle with apps for employees and managers are the following:

  • praising employees by celebrating their milestones at work to make them feel appreciated;
  • conducting polls and surveys to show their opinions are being valued;
  • collecting feedback about processes at your company to suggest a possible room for improvement;
  • providing employees with easy access to payslips;
  • enabling official requests to be sent directly to the executives to both save time and resources;
  • managing sick leaves, days off, and vacations to make your employees feel organized;
  • providing abundant information about your company’s internal policy, rules, regulations, and procedures in a way that everyone can quickly access.

Often companies provide employees with apps that can be used both on desktops and smartphones. While using applications on desktop computers at work may be more convenient, using the mobile version may come in handy when an employee is away on sick leave or on a business trip. 

Speaking about business trips, adding expenses in the app may become a very useful feature. Each company has its particularities to be taken into consideration when it comes to an employee satisfaction app.

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Need an efficient employee experience app?

We know the best practices on how to develop it. Contact us to get a quote!

Possible Features for the Employee Apps

Workplace software can be diverse and include dozens of interesting features but here we highlighted the most significant ones.


User Roles
You may want to enable different user role accounts such as an employee, a manager, or an executive. It means that employees will log in to their accounts with different rights and access levels.
Finance
Employees can provide all the necessary payslip details and access information about bonuses and appraisals.
Requests
An employee request might not always find its way to an overloaded inbox but it won’t get lost or forgotten if submitted through the app. The responsible manager will get a notification and reply as soon as possible.
Calendar
You can implement this feature in your app to celebrate the work anniversaries and birthdays of your colleagues, as well as some events held in your company.
Wiki
Internal wiki with information about company policies, regulations, company values can help employees to adapt smoothly and get access to this info anytime they need.
Tasks
Enable assigning tasks to employees to encourage collaborations and improve decision-making and teamwork skills.
Chat
Sending direct messages and enabling group chatting allows your employees to provide professional advice or receive feedback instantly. You can also encourage brainstorming to get a fresh look at a problem.
Commenting
Commenting on posts is very important too due to our social nature. People like to express their opinion if they know it is valued by the company. It’s definitely something to consider for your employee app.
Posting
Posting is a great way to share some news with your employees and to collect feedback by analyzing responses.
Notifications
If you want your messages to be delivered instantly, you should enable notifications to make sure important information won’t get lost.
Availability
Both employees and executives should be aware of who is present at the office at the moment, for example, when instant consultation is needed.

Do you use employee experience employee applications?
2 votes · 2 answers

Benefits of Building a Custom Employee App

Although you may purchase a ready-made solution of workplace experience apps, we highly recommend you consider developing a unique app that will tackle your exclusive business goals and address the specific needs of your industry.

GBKSOFT employee appGBKSOFT internal employee application

As a company with more than 100 employees at the moment, we use custom employee software to streamline interactions between our internal teams. We realized the need to build an app when our team reached the number of around 40 employees. Since then, communication in our company has been improved significantly and so has the employee experience. We’ve emphasized the most explicit benefits of employee experience application usage, considering our experience.

  • Your custom employee app can be developed specifically for your business goals. Subscription-based solutions are usually targeted at a wide range of companies; that’s why they may lack some features crucial for you.
  • When you have a big team, it might be hard to monitor performance and the level of employee satisfaction. A custom-built app can help to optimize this process, for example, by implementing regular in-app surveys.
  • The employee experience can be improved with more transparent workflows and easy access to operational information. Everyone will be able to follow the company news and stay involved.
  • The custom-made app can make your employees feel that they belong to a community that cares about their needs. They will feel valued and heard, and that will increase loyalty to your company.
  • You can store all reports about employee satisfaction and productivity in one place instead of thousands of folders and spreadsheets. Moreover, report generation becomes automatic. As a result, and you get data ready for usage with no additional effort.
  • You can communicate with your employees via the app instead of email or messengers. Sometimes, a company needs to deliver important and urgent news that can get lost on the way through dozens of other messages in email boxes. The app notification system can guarantee that your message will be noticed immediately.
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There is another useful type of workplace applications called performance review software. As you can guess, it tracks the performance of your employees, so if you want to get more accurate data about the result of their activities, consider using it at your company!

Hiring a team for developing employee experience software

When you’re looking for a team to develop your workplace application, you need to keep in mind the following points. 

  • Expertise: what technologies they use for client-side and server-side development and what level of experience in development they have.
  • Experience: how long they have been on the market; what apps they have already created.
  • Reliability: check if they have good reviews and testimonials on different listings; they must be able to provide clear cooperation terms and transparent communication.
  • Approach: pay attention to whether they focus on your needs and wishes; they must be flexible enough to implement changes during the development process.
GBKSOFT

We suggest you compare several teams: check their portfolio, Clutch, and GoodFirms accounts. Contact them directly and find out if they’ve ever developed software for companies in your industry.

To create an employee experience platform, the development team should consist of:

  • Product Manager
  • Designer
  • Front-end developer
  • Back-end developer
  • QA engineer
  • Admin 
  • Scrum master

GBKSOFT expertise

With 10 years of experience, GBKSOFT has created more than 200 applications and websites. We have wide expertise in developing software for business purposes: for example, check our case of developing project management tool or construction management system Leo.

We know that development requires a certain degree of flexibility. Especially when it’s related to creating an app for optimizing employee experience: new challenges or requests may arise in the middle of the development process. That’s why we follow Agile methodology that allows us to implement changes or vary the application stack without missing deadlines. 

We appreciate efficient communication. At the beginning of our cooperation, we provide you with the estimation of the project timeline and cost.  During the development process, our managers constantly stay in contact with you. We also conduct regular feedback sessions to keep your team updated on the project status. 

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Looking for a team to build a custom employee experience platform for your business?

We have a wide range of seasoned specialists to develop your application from scratch.

Estimation for employee experience app 

Developing employee experience software is a resourceful task, but the result is worth it: you receive a powerful enterprise-level tool that increases your business productivity. 

The cost of each software is different and depends on the complexity of the application, the number of features, design requests, chosen technologies (programming languages and frameworks), and the level of the developers (junior, middle, senior).

To give you some pointers, we prepared an estimate with some average costs for an employee experience application development:

Stage Cost Hours
Specification $4300 128
Design $2808 117
HTML/CSS $1764 105
Front-end $5774 200
Back-end $10800 375
QA (manual and automatic) $7287 153
Admin $1140 48
Scrum master $5986 238
Total $39859 1364

If the final cost exceeds your budget, you can start with MVP development — a basic version of your software with the most crucial functionalities. It will take less time and resources, and later you can scale with additional features.

Bottom Line

Employee Experience is key to keep your company successful. A satisfied team works at the full capacity to reach the best result possible. Employee Experience software is the best investment, as it allows monitoring, analyzing, and managing employee experience. Your approach becomes data-driven, and for big enterprises, it’s the only way to get a full picture. 

Custom employee application provides you with a solution tailored to your team. Instead of figuring out how to adjust the subscription-based solution, you can get an application already customized and secured for your business needs. 

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Ready to develop your custom employee experience software?

GBKSOFT team is ready to use our expertise and experience to develop an efficient workplace experience app.

It’s an application with a variable set of features for making employee’s work-life easier. Such software is usually developed to keep all info about work processes, policies, and rules in one place accessible for employees; to automatically manage vacations, sick leaves, and business trips; to remind and celebrate about employee’s results and to collect feedback.
There are some ready-made solutions but there is a limited choice in the market. Moreover, each business has its own needs, and you may not find the necessary features for your business among the available options on the market. If your team consists of many employees and departments, it’s crucial to have a powerful and efficient application with a strong support system which sometimes can’t be provided by a ready-made application. Developing your own solution is beneficial because you can design it according to your needs and workflow.
Each app is unique like every enterprise is. But the main features are related to finance management (wage and bonus accounting), employee workforce management (task management and days off tracking), knowledge storage (internal wiki), and efficient communication (company newsletters, requests, and appeals to higher management).

 

Creator

I believe that the tech sphere is one of the most important markets nowadays, therefore I like to dig into new trends and explain their main point in simple words. My interests include how new technologies improve our everyday life, including education, traveling, communication, and workflow. LinkidIn: https://www.linkedin.com/in/oliadid/ Twitter: https://twitter.com/olia_did
Alex Phell - Ph.D., Entrepreneur & Blogger

Expert

I'm a leading expert in our marketing department with tech education and Ph.D. degree in building science. LinkedIn | Twitter | Expert Bio
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