How to Improve Customer Service with Web Communication
A recent Deloitte research sites that 62% of companies perceive contact centers as a “competitive advantage” that drives additional customers. Definitely, in the age when services dominate over the products, few will argue with the importance of contact centers. It must be acknowledged that additional services (contact centers are among them) are the new drivers…
Why Your Outsourced Team Needs a PM
When you want to start the project, what do you think about? Budget, deliverables, deadlines … but what goes on backstage is what project managers think about. Why do you need a project manager? Well, let’s not finish this article by saying “Let professionals do their job.” Let’s plunge into the details.