Chatbot is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.Advanced chatbots integrate various Intelligent Services like Speech, Human Face, Image Recognition and many other simpler processing systems that can scan for keywords within the input, then pull a reply with the most matching keywords from a database. Nowadays chatbots are most often used across social media platform, messengers and websites to enhance conversion rates and get more customers.
How to Properly Use Chatbots for Your Business? UX Tips & Tricks.
Chatbot trend has apeared two years ago and still on the table along with Big Data, IoT, VR, and Live Streaming. But! Unlike its competitors, chatbots are much cheaper in development and thus stand near to the consumer market than future techs like IoT. Moreover, chatbots have found their place in the business world and play…